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Transport |
We provide expertise and experience in the transport sector including rail, buses, coaches, airlines, airports and associated facilities. We understand the customer journey and the points of interaction that determine whether passengers have a good or bad experience.
Many of our existing programmes in this sector tackle the need to engage both employees and customers in the service experience, using research solutions such as:
- Customer Satisfaction Research
- Mystery Passenger Research
- Employee Engagement Surveys
- Standards Audits
- Customer Panels/Focus groups
- Brand/Advertising Tracking
Andere Kompetenzbereiche:
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Lösungen
